Z Desk – Support Tickets System with Knowledge Base and FAQs

Description

Z Desk is a comprehensive Support Tickets System with an integrated Knowledge Base and FAQs designed to streamline customer support and enhance user satisfaction. This powerful system enables businesses to efficiently manage customer inquiries, provide quick resolutions, and offer self-service options through a comprehensive knowledge base. The following is a comprehensive list of features offered by Z Desk – Support Tickets System with Knowledge Base and FAQs:

1. Ticket Creation and Management
2. Ticket Status Tracking
3. Ticket Priority Assignment
4. Ticket Categories and Tags
5. Ticket Assignee and Ownership
6. Ticket Due Dates and Reminders
7. Ticket Escalation and Alerts
8. Ticket Reply and Notes Management
9. Ticket Merge and Split
10. Ticket Forwarding and Sharing
11. Ticket Custom Fields
12. Ticket Attachments and File Sharing
13. Ticket Satisfaction Surveys
14. Ticket History and Activity Tracking
15. Ticket Response Time Monitoring
16. Ticket SLA (Service Level Agreement) Management
17. Ticket Automation and Workflow Rules
18. Ticket Filters and Search
19. Ticket Export and Reporting
20. Ticket Collaboration and Internal Notes
21. Ticket Customizable Templates
22. Ticket Threaded Conversations
23. Ticket Email Integration
24. Ticket API Integration
25. Ticket Integrations with CRM and Help Desk Systems
26. Knowledge Base Creation and Management
27. Knowledge Base Articles Categorization
28. Knowledge Base Search and Filters
29. Knowledge Base Tags and Labels
30. Knowledge Base Article Versions and Revisions
31. Knowledge Base Article Sharing and Linking
32. Knowledge Base Article Rating and Feedback
33. Knowledge Base Article Comments and Discussions
34. Knowledge Base Article Attachments
35. Knowledge Base Article Formatting Options
36. Knowledge Base Article Permission and Access Control
37. Knowledge Base Article Localization and Translation
38. Knowledge Base Article Expiration and Archiving
39. Knowledge Base Article Analytics and Insights
40. Knowledge Base Article SEO Optimization
41. FAQs (Frequently Asked Questions) Management
42. FAQs Categorization and Grouping
43. FAQs Search and Filters
44. FAQs Tags and Labels
45. FAQs Rating and Feedback
46. FAQs Comments and Discussions
47. FAQs Attachments
48. FAQs Localization and Translation
49. FAQs Permission and Access Control
50. FAQs SEO Optimization
51. User Support Portal
52. User Account and Profile Management
53. User Ticket Submission and Tracking
54. User Knowledge Base and FAQs Access
55. User Support History and Activity Tracking
56. User Support Ticket Response and Resolution
57. User Support Ticket Satisfaction Surveys
58. User Knowledge Base Article Rating and Feedback
59. User Knowledge Base Article Comments and Discussions
60. User FAQs Rating and Feedback
61. User FAQs Comments and Discussions
62. User Support Ticket Filters and Search
63. User Support Ticket Export and Reporting
64. User Support Ticket Collaboration and Notes
65. User Support Ticket Customizable Templates
66. User Support Ticket Threaded Conversations
67. User Support Ticket Email Integration
68. User Support Ticket API Integration
69. User Support Ticket Integrations with CRM and Help Desk Systems
70. User Knowledge Base Article Search and Filters
71. User Knowledge Base Article Tags and Labels
72. User Knowledge Base Article Versions and Revisions
73. User Knowledge Base Article Sharing and Linking
74. User Knowledge Base Article Localization and Translation
75. User Knowledge Base Article Expiration and Archiving
76. User Knowledge Base Article Analytics and Insights
77. User Knowledge Base Article SEO Optimization
78. User FAQs Search and Filters
79. User FAQs Tags and Labels
80. User FAQs Rating and Feedback
81. User FAQs Comments and Discussions
82. User FAQs Attachments
83. User FAQs Localization and Translation
84. User FAQs Permission and Access Control
85. User FAQs SEO Optimization
86. Admin Dashboard and Analytics
87. Admin User Management and Permissions
88. Admin Ticket Assignment and Escalation Rules
89. Admin Knowledge Base and FAQs Management
90. Admin Ticket Automation and Workflow Rules
91. Admin Ticket SLA (Service Level Agreement) Management
92. Admin Ticket Export and Reporting
93. Admin Knowledge Base Article SEO Optimization
94. Admin FAQs SEO Optimization
95. Admin Customizable Ticket and Knowledge Base Settings
96. Admin Support Portal Customization
97. Admin Ticket and Knowledge Base Article Analytics
98. Admin Real-time Ticket and Support Metrics
99. Admin Customer Satisfaction Tracking
100. Admin Email Notifications and Alerts

With these extensive features, Z Desk – Support Tickets System with Knowledge Base and FAQs offers a comprehensive and efficient solution for businesses to manage customer support inquiries, provide quick resolutions, and offer a self-service knowledge base for users to find answers to their questions.